Your Privacy Is Our Priority

This privacy policy is issued by the organization operating the aj44 platform (aj44.lat) and all its associated services. This policy applies to all registered and prospective members residing in Bangladesh who use our online gaming services.

By creating an account on aj44, browsing our website, or using any of our services, you are considered to have read and agreed to the terms of this privacy policy. We ask that you read this policy carefully.

We believe you should have full control over your information. That is why we are transparent about what data is collected, why it is collected, and how it is used. To ensure the security of your personal information, aj44 uses modern SSL encryption and other technical safeguards.

The aj44 platform collects the following types of information to provide services properly, verify identity, and ensure security:

2.1 — Personally Identifiable Information

• Full name (as provided, in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may use the service)
• Mobile number
• Email address
• National ID or passport number (when identity verification is required)

2.2 — Financial & Transaction Information

• Mobile banking account number (bKash, Nagad, or Rocket)
• Deposit and withdrawal transaction history
• Bonus claim and wagering activity records

2.3 — Technical & Usage Information

• IP address and geographic location (at country / region level)
• Browser type, operating system, and device model
• Session logs, page visit history, and time spent on the site
• Information collected through cookies and similar tracking technologies
• Referral source (how you arrived at aj44)

2.4 — Communication Information

• Live chat conversation logs
• Email content and attachments
• Support ticket and complaint details

aj44 uses the collected information solely for the following legitimate purposes:

3.1 — Account Management & Service Delivery

Your personal information is required to create, manage, and maintain your account, and to activate the gaming services, bonuses, and promotions you request.

3.2 — Identity Verification & Security

We conduct identity verification to prevent fraud, money laundering, and underage access. This is part of our obligation as a responsible gaming platform.

3.3 — Financial Transaction Processing

Financial information is used to process your deposits and withdrawals through bKash, Nagad, and Rocket, and to maintain transaction history.

3.4 — Customer Service & Support

Our 24/7 support team may use your information to resolve your complaints, questions, or requests quickly and effectively.

3.5 — Platform Improvement

By analyzing usage patterns, we improve the platform's design, game range, and overall user experience.

3.6 — Marketing & Communications

If you give your consent, aj44 may contact you about relevant promotions, bonus offers, and updates. You may request to stop receiving these communications at any time.

3.7 — Responsible Gaming

Information may be used to monitor your gaming habits, identify signs of problematic behavior, and provide support when needed.

aj44 does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

• Service Providers: Necessary information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket), technology infrastructure, and customer service operations. They may only use the information to perform specific tasks and are bound by confidentiality obligations.
• Legal Obligations: Information may need to be disclosed to comply with court orders, legitimate requests from investigative authorities, or applicable law.
• Fraud Prevention: Information may be shared with security agencies to protect account security and assist in fraud investigations.
• Business Transfers: In the event of a merger or acquisition, information may be transferred to the new operating entity, though the terms of this policy will continue to apply.

Except for the exceptions listed above, no information about you will be disclosed to third parties without your explicit written consent.

5.1 — Retention Period

Your information will be retained for as long as your account is active and, after account closure, for as long as necessary to meet legal, regulatory, or business obligations. Transaction records may be kept for an extended period. When information is no longer needed, it is securely deleted.

5.2 — Technical Security

To protect your information, aj44 takes the following measures:

• Securing all data transmissions through SSL (Secure Socket Layer) encryption
• Storing sensitive data on servers in encrypted form
• Regular security audits and vulnerability assessments
• Access controls — only authorized personnel can access specific data
• Firewall and intrusion detection systems
• 24/7 monitoring for security incidents

5.3 — Response to Data Breaches

If a data breach occurs and it affects your rights or interests, we will notify you and the relevant authorities as quickly as possible. We will take immediate remedial action and put measures in place to prevent recurrence.

You have the following rights in relation to your personal information:

• Right of Access: You may request a copy of the information we hold about you.
• Right to Rectification: If any of your information is incorrect or incomplete, you may request a correction.
• Right to Erasure: In certain circumstances (for example, after account closure), you may request that your information be deleted, unless there is a legal obligation to retain it.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be limited.
• Right to Opt Out of Marketing: You may opt out of marketing communications at any time. Service-related communications will continue.
• Right to Lodge a Complaint: If you have any objection to how your information is processed, you may contact our support team directly.

To exercise any of the above rights, please contact our support team. We will process your request after verifying your identity appropriately.

aj44 is a platform strictly operated for those aged 21 and above. We do not intentionally collect any information from minors.

Age is verified during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted.

If a parent or legal guardian suspects that their minor child has created an account, please contact our support team without delay.

You use bKash, Nagad, and Rocket to complete transactions on aj44. These mobile banking platforms have their own privacy policies, over which we have no control. When making a transaction, you will also be subject to the terms and conditions of the relevant payment service.

Where our platform provides links to third-party websites, aj44 is not responsible for the privacy policies or practices of those sites. You are advised to read their own policies before visiting those sites.

This privacy policy may be revised from time to time due to expansion of services, changes in technology, or legal requirements.

For significant changes, we will:

• Send a notification to your registered email
• Inform you of the changes when you log in to the platform
• Update the "Last Updated" date on this page

Continuing to use the service after a policy change will be considered evidence of your acceptance of the new policy. If you do not agree to the new policy, you have the right to stop using the service and request that your account be deleted.

If you have any questions, concerns, or requests regarding this privacy policy, our support team is always ready to help:

• Live Chat: 24/7 directly from the platform in Bengali and English
• Email: [email protected]

For privacy-related requests, please write "Privacy Request" in the subject line of your email. We will get back to you as soon as possible.